Alec Moloney

Support & Operations Leader

Transformation • Rigour • Leadership

Melbourne, Australia

I'm a leader with close to a decade of experience in SaaS, building high-performing teams.

Beyond my day job I contribute to Customer Support Leaders on industry analysis and support leadership.

Outside work, you can find me going to theatre, singing karaoke, or planning a road trip.

Projects

Partnered with the founder to develop a new website, contributing to podcast episodes and articles

Led technology and operations for a large-scale gaming community and platform alongside a business partner

Biarri (May 2025 - November 2025) - Support Manager
Established unified support model across 20+ applications
Snowplow (August 2022 - May 2025) - Support Engineer -> Support Manager
Led APAC/EMEA team through 24x7 operations and created Major Incident Response Framework
Felix (Jauary 2019 - August 2022) - Support Specialist -> Head of Product Support
Scaled support through 300% demand growth, expanding team from 2 to 5 across distributed locations

You can get a hold of me for work or a chat over on my LinkedIn.